Digital Customer Verification

An international bank identifies the need to automate its KYC, customer onboarding, and lending processes to accelerate customer outcomes.

Demyst now delivers a comprehensive automated employment verification check across ten global markets, significantly enhancing the bank's operational efficiency.

With Demyst taking on the responsibility of maintaining and continuously enhancing the multi-market solution, the bank can focus on growth and strategic initiatives.

A proven path to production:

Discover

Problem: Initially, the bank attempted to work with data vendors directly, but because of their lack of specialized resources, they ran into barriers and delays with onboarding and testing so many new vendors. 

Solution: Demyst's established relationships with vendors and our expert data landscaping team quickly onboarded nine vendors, enabling fast testing, onboarding, and evaluation.

Develop

Problem: The age of the bank's decisioning system threatened to delay the delivery schedule. It had limited capabilities for integration, strict payload semantics, and a team that had never tried to integrate it with so many data sources.

Solution: Demyst's experienced team of integrators worked with the onsite architects to create a plan to move the complex data joining requirements onto the Demyst platform. The resulting interface to the decisioning system was straightforward and matched the exact needs of the technology. 

Deploy

Problem: With so many dependent vendor partners, the bank knew their testing teams would need help to verify if the solution was ready for production properly.

Solution: Demyst utilized the platform's mock data feature and the encrypted caching layer to simulate various failure scenarios the solution might encounter, empowering the bank's testing teams to complete a thorough testing cycle.