| Demyst Service |
Essential |
Down Definition |
Impaired Definition |
| YES |
The production web portal cannot be reached via public internet - Standard http requests via a web browser consistently returns a 5xx Error over at least a 10 min period of time (Impacting all Customer Facing Portal Users) |
A Customer Portal Feature does not work as explicitly described in the service specifications |
| YES |
The production web portal cannot be reached via public internet - Standard http requests via a web browser consistently returns a 5xx Error over at least a 10 min period of time (Impacting all Employee Facing Portal Users) |
A Banker Portal Feature does not work as explicitly described in the service specifications |
| YES |
The production web service cannot be reached via public internet - Standard http requests issued programmatically (using a standard tool such as curl, postman or Demyst official CLIs, SDKs or Consoles) consistently returns a 5xx Error over at least a 10 min period of time (Impacting all Data Access API users) |
A Data Access API does not work as explicitly described in the service specifications including material changes to delivered data |
| YES |
Asynchronous delivery of raw, enriched and computed data to customer storage, warehousing or other analytical customer systems is not producing any output over at least a 48 hour window. |
An Asynchronous Data Workflow does not work as explicitly described in the service specifications |
| NO |
The production Administrative Consoles cannot be reached via public internet - Standard http requests via a web browser consistently returns a 5xx Error over at least a 10 min period of time (Impacting all Administration Console Users) |
An Administration console feature does not work as explicitly described in the service specifications |
