Severity Levels Definition
| Severity | Definition |
|---|---|
| Critical | An Essential Demyst Service is Down |
| Urgent | An Essential Demyst Service is Impaired |
| High | A Non-Essential Demyst Service is Down |
| Normal | A Non-Essential Demyst Service is Impaired |
| Low | General Question / Guidance |
*Definitions for Essential Demyst Services, Down and Impaired are provided in the Demyst Services section